Terms & Conditions

Shipping Policy

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Kokolita’s ships to physical addresses within the lower 48 states. The minimum order size for shipping is one dozen cupcakes. Shipping fees are $20 for the first dozen and $15 for each additional dozen shipped to the same address. All orders must be placed by 5 PM 3 days prior to the desired delivery date. Saturday delivery is available for a $10 surcharge.

Kokolita’s ships all of its cupcakes via UPS overnight delivery. Due to the UPS shipping schedule, Georgetown Cupcake cannot ship cupcakes for arrival on Sundays or Mondays. Unfortunately, we cannot ship to P.O. Boxes, APO, or FPO addresses.

We do not require signature upon receipt of any shipping order. However, due to the perishable nature of our product, it is best for someone to be present to receive the delivery. Additionally, please be aware of any specific delivery policies at your shipping destination.

Kokolita’s cannot guarantee delivery if we are provided with an incorrect address, or for shipping delays resulting from inclement weather.

Kokolita’s will provide you with a UPS tracking number via email once your order has shipped.

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Return Policy

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Kokolita’s will issue a full refund for any incorrect order or errors made by Kokolita’s. Any orders cancelled 48 hours prior to shipping will also be refunded.

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Privacy Policy

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Kokolita’s treats all customer information as confidential and does not disclose or sell customer information to third parties. All customer information provided to Kokolita’s is maintained in a secure environment and used only for the purposes of processing customer orders.

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Special Instructions and Nut Allergies

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Serving Instructions
All of our cupcakes are baked in small batches by hand, and then frozen and overnight-shipped with ice packs. Before serving, please remove cupcakes from shipping packaging and remove cardboard cupcake posts from cupcakes. Please remove any remaining dry ice with a mitten of some kind as it is very cold, when applicable

Kokolita’s does not use preservatives so we recommend enjoying your cupcakes as soon as possible. Cupcakes are best served at room temperature. But should be frozen if you will enjoy on a later date.

Our cupcakes can also be frozen in an airtight container for up to one additional week. Please allow 3 hours to defrost your cupcakes before serving. We do not recommend refrigerating your cupcakes.

Food Allergies
Kokolita’s bakes with nuts, wheat, gluten, eggs etc. on the premises. We recommend those with nut allergies err on the side of caution and refrain from eating our goodies. This applies to both empanadas and cupcakes.